Self-service kiosks installed for faster license renewals

A whole generation of local comedians is losing one of the standards of the comedy world - waiting in line at the Department of Motor Vehicles.

The Tennessee Department of Safety and Homeland Security has added another option for citizens seeking to renew or replace their driver licenses. The Driver Services Division has installed 30 self-service driver license kiosks at various locations across Tennessee.

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A whole generation of local comedians is losing one of the standards of the comedy world - waiting in line at the Department of Motor Vehicles.

The Tennessee Department of Safety and Homeland Security has added another option for citizens seeking to renew or replace their driver licenses. The Driver Services Division has installed 30 self-service driver license kiosks at various locations across Tennessee.  
 
Citizens may renew or replace an existing driver license or state identification card and pay for the transaction
with a credit or debit card at the kiosks. The technology takes citizens’ photographs for use on the driver
licenses. As a security measure, the kiosks perform facial verification with the image on record.

The citizen leaves the kiosk with a paper interim document for use until the secure driver license or ID card is received.  

The interim license is valid for 20 days. The secure driver license or ID card is mailed to the applicant’s home
within five to seven business days.

In Wilson County, a kiosk can be found at the Mt. Juliet Police Department at 2425 N. Mt. Juliet Road.
 
Self-service kiosks are located throughout Middle Tennessee, including Davidson, Williamson, Rutherford, Montgomery, Sumner, Macon, Jackson, DeKalb, Bedford and Hickman counties.  
 
“Our ultimate goals are better customer service and reducing the average wait time in driver service centers to no more than 20 minutes,” Commissioner Bill Gibbons said.
 
A total of 40 self-service kiosks are scheduled to be installed and operating statewide by the end of February.
The kiosks are primarily located in urban areas with larger populations.The department has partnered with various local governments and several AAA branches to provide alternate locations for the kiosks, providing more
sites to complete simple renewal and duplicate services.

While the majority of kiosks are installed at alternate locations, some have been installed at various driver service centers.